Prius steering column scare pits Madison family against Toyota

[link to host.madison.com]

Lancaster's repair order on the Meeks' Prius says the "upper steering column plate came out of the bracket, possibly not locked in all the way from factory," and a sensor "has an internal fault." The mechanics had to take apart another 2010 Prius steering column to make sure nothing was missing.

"They said the bolts were not tightened enough, that a lock washer was on the wrong side and that vibrated it loose, and it was possibly not installed right at the factory," Meek said.

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