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Customer Service Has Gone to Crap!
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[quote:Anonymous Coward 72449633:MV8zMjYxMDY4XzU4Mjg1OTM2XzE5RDZCNkY5] New retail models taught are all about maximizing profit through using as few hours of payroll possible. You don't see cashiers at registers anymore because they are made to run registers while completing other store projects. The only salaried people on staff now due to new overtime regulations are Store Managers. All others, Assistants, and Shift Managers are now hourly and not allowed OT ever. In fact most don't get 35 hours a week. Most retail Store Managers now work 55 to 65 hours per week and turnover is rapidly growing. Most only last a few years then they get fired or burnout. Last retailer I worked for had 50% Store Manager turnover a year. I know one large pharmacy chain where Store Manager turnover is 65 to 70% a year. Salaries in Retail Management for GM's have remained the same for 10 years now. Real wages have slipped badly. For other management positions wages have dropped even more. Bonuses which used to be 10k or 20k a year are now limited to 10% of salary and that is only if you meet impossible budget expectations. The middle class is being systematically wiped out by Globalism and Supercorporations. [/quote]
Original Message
I can remember back in the 70's, when we would go to the gas station, there was a man attending the pump who would pump the gas and clean our windshield and check our oil. He would bring the credit card slider out and do the payment right there at the car. We never had to get out. Of course, he pumped our gas.
In the 70's, when you went to Sears for shoes, there were people working in the department who would measure your foot and go get the size you were looking for. They would put the shoe on your feet and you could see if you liked them. Things were done this way.
When you went to Sears for bras, the women could measure you and help fit you for a bra. There was real customer service.
Now, you can forget being helped by an actual person no matter where you go. If you go to McDonald's at 10 o'clock at night, you are going to wait 15 minutes in the drive through for a small order.
Customer service has gone to crap.
Management thinks that they are Number One.
It's so sad.
I have seen the future and the future is Stupid.
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