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Subject Customer Service Has Gone to Crap!

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[quote:Zoowatcher2:MV8zMjYxMDY4XzU4Mjg2MzY5X0VCM0M3NTE1]
I remember exactly what you mean!

There was a shopping plaza we always went to, for new shoes for school, an Easter outfit, or Christmas shopping. These were the norm here in the south. We had Leggett's store, which is now Belk.

I remember always going in and there was a person who would come to you and ask if hey could help you find something. We did not have to chase down someone from another department just to try something on. The fitting rooms even had a little sofa where people could sit and help you decide if it looked good, etc.

And the shoe department! Oh my goodness. There were always helpful young (handsome) men ready and waiting to fit you and measure your foot properly. Even make a second trip to get another pair if your size wasn't right. And they did it willingly, happily. I KNOW this is where my love of shoes comes from. It is my delicious habit, when it comes to classy high heels I cannot turn them down. lol

I could go on and on. I remember the gas station too.

Why doesn't the industry realize this and put it in place again. Truly caring about customers. They would make a fortune.
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Original Message I can remember back in the 70's, when we would go to the gas station, there was a man attending the pump who would pump the gas and clean our windshield and check our oil. He would bring the credit card slider out and do the payment right there at the car. We never had to get out. Of course, he pumped our gas.

In the 70's, when you went to Sears for shoes, there were people working in the department who would measure your foot and go get the size you were looking for. They would put the shoe on your feet and you could see if you liked them. Things were done this way.

When you went to Sears for bras, the women could measure you and help fit you for a bra. There was real customer service.

Now, you can forget being helped by an actual person no matter where you go. If you go to McDonald's at 10 o'clock at night, you are going to wait 15 minutes in the drive through for a small order.

Customer service has gone to crap.

Management thinks that they are Number One.

It's so sad.

I have seen the future and the future is Stupid.

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