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California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that

 
Anonymous Coward
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08/15/2015 03:47 PM
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California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
Some employers may be making it impossible to get away from the job.

That's what one California worker is alleging in a lawsuit, claiming that her former employer, a money transfer service called Intermex, installed an app that ran constantly on her company-issued iPhone and tracked her 24/7. After voicing her objections and disabling the app, she claims she was fired from the company, according to the lawsuit, which was obtained by Ars Technica.

The lawsuit highlights how corporations are increasingly using technology to track and monitor employees, which is raising concerns about worker privacy. Given that employees often work at home in the evenings or weekends -- checking email or finishing projects -- the line between work and home life can easily become blurred.

"Employees have reasonable expectations of privacy outside the workplace, and they should feel free to assert themselves," Gail Glick, an attorney who is representing Myrna Arias, told CBS MoneyWatch. "She was fired because she was vocal about her complaints."

Meanwhile, tracking employees is itself an emerging business, with more than 20 companies now selling software tools for analyzing and monitoring employee behavior, according to Bloomberg News.

Intermex was allegedly tracking employees in order to monitor whether it needed to buy company cars, Glick said. According to the lawsuit, the company asked the plaintiff, Arias, and other workers to download an app from a company called Xora to their smartphones. Xora uses a GPS system that tracks workers via their phones, prompting Arias to ask Intermex if it planned to monitor employees outside of work hours.

Her boss allegedly "admitted that employees would be monitored while off duty and bragged that he knew how fast she was driving at specific moments ever since she had installed the app on her phone," the lawsuit states. "Plaintiff expressed that she had no problem with the app's GPS function during work hours, but she objected to the monitoring of her location during non-work hours."
[link to www.cbsnews.com]
Anonymous Coward (OP)
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08/15/2015 03:49 PM
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Re: California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
According to the complaint, Arias told her boss it was an invasion of privacy and compared it to "a prisoner's ankle bracelet." Her boss allegedly "replied that she should tolerate the illegal intrusion because Intermex was paying" her more than her former employer, and that she was required to keep the phone on 24 hours a day, seven days a week, in order to take client calls.

The lawsuit alleges her boss "scolded" her when she took the app off her phone in April 2014 because of privacy concerns. The complaint claims she was fired from her $7,250-per-month job the following month.

Intermex didn't immediately return a request for comment. ClickSoftware Technologies, which owns Xora, declined comment.
[link to www.cbsnews.com]
Anonymous Coward (OP)
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08/15/2015 04:00 PM
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Re: California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
Fortscale and competitors such as Securonix, based in Los Angeles, sell software that pulls data from a company’s computer systems and feeds it through algorithms to create a profile of each employee. The software constructs a base line showing what’s normal behavior for that user: where and when he logs in, which programs he uses, which company databases he accesses regularly, and which external websites he browses. It also generates a risk score for users based on what danger they may pose to the organization. With “normal” established, it becomes much easier to spot suspicious activity—for example, a worker downloading thousands of documents from a database she has permission to use but never has before. “What we’re trying to do is get this situational awareness,” says Igor Baikalov, a former security executive at Bank of America and chief scientist at Securonix. “The next step is predictive analytics: How can we detect the small changes and stop the bad thing from happening?”

Other approaches delve more deeply into psychology. Stroz Friedberg, a New York-based consulting firm that specializes in digital forensics, is rolling out software called Scout, which evaluates users through the content of their e-mails and other communications using linguistic and behavioral analysis techniques developed by the FBI. The software establishes a base line and then scans for variations that may signal that an employee presents a growing risk to the company. Red flags could include a spike in references to financial stresses such as “late rent” and “medical bills.”

Edward Stroz, the firm’s founder and a former FBI agent, says that while companies may have found this idea too intrusive in the past, he’s seen a change in perception in the past year.
[link to www.bloomberg.com]
Anonymous Coward (OP)
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08/15/2015 04:03 PM
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Re: California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
Some of the methods at companies that hire Securonix make even Baikalov wonder how much is too much. He cites the practice of matching information on user behavior online with feeds from video cameras and other systems that monitor physical locations. Some companies, he says, have created ticket systems so employees can report suspicious behavior by colleagues. “Is it too much, or is it actually the right amount of diligence?” he says. “I’m really curious how much we will get out of it. It’s really the extreme in kind of Orwell-like monitoring.”.
[link to www.bloomberg.com]
Anonymous Coward
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08/15/2015 04:19 PM
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Re: California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
Time to leave that phone at home when not working.

If 24/7 contact is REQUIRED then get another phone and put the I-Phone on "call forwarding" mode, sending the calls to the other phone, when the person is not at work but leaving the I-phone at home.
lightchild_uk
Waiting for IT

User ID: 60327155
United Kingdom
08/15/2015 04:28 PM

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Re: California worker tracked 24/7 on her company-issued iPhone was fired because she was vocal about that
They may have not been tracking her, but her phone.
Their phone, their right to track it.

Unless I am paid to be on call outside of normal office hours, then the phone is switched off.





GLP