Ever call customer service & know they're going to be of no help as soon as you hear their hello?

because they are a foreign country. Like when the phone rings and the first words are don't hang up. your first action is a mystery???

I dont think so. And if it is such a good deal why am I not calling you.

yup----they say hello and I feel like I'm in a 7-11...

lol nothing pisses me off more then a non white english speaking person on the phone

You just have to keep calling to find someone who knows what the fuck they are doing!

Yes, what you should do is just hang up - then call back and someone else will probably answer and you say "I am so sorry I got cut off" ~

OH my gosh, you wrote the exact same thing i did! Should have read before replying.

The tip-off is the heavy accent and the low volume of their voice. Then you know you're speaking to someone in Mumbai.

Last Edited by truthwillsetyoufreeagain on 10/03/2018 07:56 PM

I called Social Security recently and they don't even start with English, but with Spanish, what's that tell us

THIS^^^^^^^^^^^^^^^^^^^^^^


.........

I would of been like El Bitch?

When the one woman told me to hang up and call back, I muttered a few choice words. lol I hope someone hears the lovely recording.

As soon as the they say, "I understand your concern" in an accent I know I'm fucked and hang up and call again. Or the "I'll help you with this one."

It's always "this one" as if there are other issues that they would choose not to help you with.

Hahaha YES!!!!!!!!!!!!!!!!!!!!!

Yes! Depending on my mood, I may just hang up immediately upon introduction.

“Ain’t nobody got time for that!”

LoL!

If it’s more than just a simple question, if I have a problem, I almost always escalate immediately to a manager, and then the manager’s manager

Same here you have no idea how much better that is just get a bit louder and say get me the manger now if they start getting uppity!

Lmao! Depending on how long I was on hold, I just hang up and try again later

want to know a trick to make it go faster say things in to the phone lol it works

Only problem with that is every once in s blue moon, someone doesn’t know how to transfer calls and you get hung up on lol.

Well I'm always polite, no telling what they can do to your file, lol

well i suppose it depends on who your dealing with hahaha

I never call unless I have to which was the case tonight. I've never thought to ask for a manager, but I'll do that the next time and see what happens.

Every once in a while was sarcastic, right? lol

yes!!

Certain ‘ethnic’ groups portend their lousy/non-existing service by simply saying “hello” in their accent and at about 1/3rd the speed most people talk at.

Other times, it’s a give-away that a Millenial has answered and 99% of them are so put-upon having to work and pay their own bills, that the resentment of being there is audible.

Then there is getting you call answered by an East Indian, who although they speak enough English to get hired, their accent, cadence and tonal inflections make it impossible to understand them in conversations. American Express changed their call routing for customer service so that US/UK callers would not be answered by some idiot who’s English was unintelligible. I know this change effected Platinum and the infamous Centurion/Black cardholders. I suspect the green card, blue cash card and gold cards are still getting answered from heaven-only-knows where, or by whom?

Seems that for an Annual Fee of 450/year or more, you customer service is handled more carefully and although it’s clearly elitist that’s what Amex bases their service and image on.

I don't have the patience for that, I like problems solved right away.

I'm sorry, I know what you mean.

I use Tracfone and their customer service is shit, too. They are always Indian. I dread calling them. Sometimes I end up calling several times to get someone I can understand. Even if they speak ok English, they have to "escalate" & transfer you to someone who can actually do something about it.

Yes no matter what it is AMG, say you were at a restaurant or a movie theater something goes wrong server is and idiot and your not getting what you want demand a manager because the manager wants to cool the situation down instantly and not cause a seen!

yeah waiting SucKz!

thank you for calling rogers ...


yup pretty much fqd most of the time


unless calling to pay a bill, then they're quite capable of "helping" you part with your money