Was on my way to work at an on-site corporate travel department listening to the Peter Boyles show on news radio 850 KOA Denver. Pete said that a small plane had hit the WTC.

Got to work and the agents on duty had gotten a call from our NYC office that it was big and bad. Called my wife who worked from home, told her to turn on the TV. We turned on a radio at work to find out more.

Started trying to find out the flight numbers of the planes involved to see if the company had any employees on board. Thankfully we did not.

Started getting calls from our travelers whose planes had landed all over the country. Told them to immediately rent a car, get water and non-perishable food and drive home. Our CFO was at our office in the UK so he was stranded for a while.

We had a small group of customers from Belgium that were at our HQ training on a product that were frantic to get home but there was nothing we could do with all flights except military grounded.

It was chaos for days, not to mention the shock of lives lost.