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Need Help with Amazon problem--PLEASE HELP

 
wkk
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User ID: 78255281
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12/16/2019 05:45 PM
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Need Help with Amazon problem--PLEASE HELP
Does anyone know what I can do about a specific problem with Amazon?

I am selling a book on Amazon. There is a review on Amazon my book. It is a 4-star review.

It is a very old review and I have hoped from the first that it would drop down as I got new reviews, but it won't budge. 

It stays right at the top.

The problem is that it gives way too much information and it give wrong information. The review needs a spoiler alert.


I don't care that it is only 4-stars--that is not my reason for being upset. It goes on and on about details in the plot that I specifically didn't put into the book until later on purpose!
The review gives away information that I did not want told and it just makes me crazy.

I have tried to contact Amazon and just ask if it can drop down so that it doesn't show up on top, but they won't answer me or they send one of those auto-generated replies.
Do you have any suggestions???  What can I do???


Last Edited by wkk on 12/16/2019 05:57 PM
wkk
wkk  (OP)

User ID: 78255281
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12/16/2019 05:47 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I would really really appreciate any ideas for getting the review to move down so that other reviews show up first.

I hate it that it give away important plot details.
Please help if you know anything at all.
wkk
wkk  (OP)

User ID: 78255281
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12/16/2019 05:49 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I feel like the review needs a spoiler alert.
Amazon just won't do anything.
They say it is all based on algorithms--but there has to be a way to get the worst reveiw out of the number one position.
wkk
Anonymous Coward
User ID: 77726703
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12/16/2019 05:51 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I feel like the review needs a spoiler alert.
Amazon just won't do anything.
They say it is all based on algorithms--but there has to be a way to get the worst reveiw out of the number one position.
 Quoting: wkk


make a copyright claim on it.
wkk  (OP)

User ID: 78255281
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12/16/2019 05:52 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Now, why in the world would you give me a one-star? I am only asking for help with information. This information could be valuable to others also who have a problem with the system and don't know who to contact or how to get help.
wkk
wkk  (OP)

User ID: 78255281
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12/16/2019 05:53 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I feel like the review needs a spoiler alert.
Amazon just won't do anything.
They say it is all based on algorithms--but there has to be a way to get the worst reveiw out of the number one position.
 Quoting: wkk


make a copyright claim on it.
 Quoting: Anonymous Coward 77726703


Can you give me a little more information about that? Do you mean to go to Amazon and make a claim?
wkk
Anonymous Coward
User ID: 78254370
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12/16/2019 05:53 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Im here op!

What can i do?
wkk  (OP)

User ID: 78255281
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12/16/2019 05:55 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Im here op!

What can i do?
 Quoting: Anonymous Coward 78254370


I am so thankful to you!

I just want that review to move down. It really bothers me that it gives away too much information and I cannot get a response from Amazon. They just send their auto-generated replies.
In the meantime, anyone who goes in to read about the book gets a retelling of the story that is too much and incorrect.
wkk
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User ID: 77726703
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12/16/2019 06:00 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I feel like the review needs a spoiler alert.
Amazon just won't do anything.
They say it is all based on algorithms--but there has to be a way to get the worst reveiw out of the number one position.
 Quoting: wkk


make a copyright claim on it.
 Quoting: Anonymous Coward 77726703


Can you give me a little more information about that? Do you mean to go to Amazon and make a claim?
 Quoting: wkk


yes just say it violates copyright laws. it dont have to be true just make the claim. Then its up to them whether they take it down or face a lawsuit. they usually dont even review the commment they just take it down.
Anonymous Coward
User ID: 78110194
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12/16/2019 06:01 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Have your buddies post more recent reviews to bump it down.
Anonymous Coward
User ID: 77713188
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12/16/2019 06:02 PM
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Re: Need Help with Amazon problem--PLEASE HELP
OP, go into the Help section under 'Feedback Manager.' You will see a link for 'Request removal of a feedback.' If that doesn't resolve the problem, you can also click on the 'Need more help?' link that takes you to a contact form. There, you can either chat with a customer service rep, or you can leave a number where they will call you back.
Anonymous Coward
User ID: 78247917
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12/16/2019 06:09 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Maybe un-list the item and re-list it?
Anonymous Coward
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12/16/2019 06:11 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Now, why in the world would you give me a one-star? I am only asking for help with information. This information could be valuable to others also who have a problem with the system and don't know who to contact or how to get help.
 Quoting: wkk


This is just what Juan does. This is the gulp, we all have a place in da choir...
Anonymous Coward
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12/16/2019 06:12 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I don't know
Anonymous Coward
User ID: 75958201
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12/16/2019 06:14 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Why not leave a comment after the review and explain you're the author and that the review is erroneous for these reasons etc.

Or do as another suggested, pull the listing and then relist it?
wkk  (OP)

User ID: 78255281
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12/16/2019 06:27 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Have your buddies post more recent reviews to bump it down.
 Quoting: Anonymous Coward 78110194


There have been all kinds of reviews put on there since that time. That is why if frustrates me. It won't move down. I just sits on top!
wkk
wkk  (OP)

User ID: 78255281
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12/16/2019 06:28 PM
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Re: Need Help with Amazon problem--PLEASE HELP
OP, go into the Help section under 'Feedback Manager.' You will see a link for 'Request removal of a feedback.' If that doesn't resolve the problem, you can also click on the 'Need more help?' link that takes you to a contact form. There, you can either chat with a customer service rep, or you can leave a number where they will call you back.
 Quoting: Anonymous Coward 77713188


Thank you!!!
I will do this!
wkk
wkk  (OP)

User ID: 78255281
United States
12/16/2019 06:30 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I feel like the review needs a spoiler alert.
Amazon just won't do anything.
They say it is all based on algorithms--but there has to be a way to get the worst reveiw out of the number one position.
 Quoting: wkk


make a copyright claim on it.
 Quoting: Anonymous Coward 77726703


Can you give me a little more information about that? Do you mean to go to Amazon and make a claim?
 Quoting: wkk


yes just say it violates copyright laws. it dont have to be true just make the claim. Then its up to them whether they take it down or face a lawsuit. they usually dont even review the commment they just take it down.
 Quoting: Anonymous Coward 77726703


I just went in and found the email to the copyright dept in Seattle for Amazon. I send a brief email describing my situation. Thank you!
wkk
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User ID: 78224348
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12/16/2019 06:31 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I am also here OP. How may I helps you today?
Tangy

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12/16/2019 06:38 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Call them.. speak person to person.
wkk  (OP)

User ID: 78255281
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12/16/2019 06:41 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Call them.. speak person to person.
 Quoting: Tangy


I have called. I have talked to them and they just say that have to send an email to "Communities."
Then I get an email from Communities and they send an email that is alike a formal letter.
You just go in circles.
wkk
wkk  (OP)

User ID: 78255281
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12/16/2019 06:41 PM
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Re: Need Help with Amazon problem--PLEASE HELP
Call them.. speak person to person.
 Quoting: Tangy


I have called. I have talked to them and they just say that have to send an email to "Communities."
Then I get an email from Communities and they send an email that is alike a formal letter.
You just go in circles.
wkk
wkk  (OP)

User ID: 78255281
United States
12/16/2019 06:43 PM
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Re: Need Help with Amazon problem--PLEASE HELP
I am also here OP. How may I helps you today?
 Quoting: Customer Service Rep 78224348


I am so thankful for all these all ideas.

I just feel like nothing is working. I have tried calling and I have written and they just send form letters or send me from one person to another and then say they can't do anything.
wkk
DaisyGrace

User ID: 78257380
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12/16/2019 06:45 PM

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Re: Need Help with Amazon problem--PLEASE HELP
Maybe ask your friends to click the "report review" option.
DaisyGrace
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12/16/2019 06:51 PM
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Re: Need Help with Amazon problem--PLEASE HELP
The best thing to do is to write a reply asking the poster to add *** SPOILER ALERT *** at the top of their review.

Trying to get the review to be moved down is the wrong solution. You're asking for manual intervention into an automatic process.

Go to the source of the problem - the reviewer. Just nicely thank them for their review and ask for them to edit it to include the fact that it contains spoilers. Because surely they don't want to ruin the story for others.

The other thing you can try is asking people you know to upvote other reviews with 4 or 5 stars so they can get a higher ranking than the undesirable review. (Ask them to click the "Helpful" button.)





GLP