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Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for

 
DeplorableOldMan
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02/07/2020 05:21 AM
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Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Tesla remotely disables Autopilot on used Model S after it was sold
Tesla says the owner can’t use features it says ‘they did not pay for’

Tesla has remotely disabled driver assistance features on a used Model S after it was sold to a customer, Jalopnik reports. The company now claims that the owner of the car, who purchased it from a third-party dealer — a dealer who bought it at an auction held by Tesla itself — “did not pay” for the features and therefore is not eligible to use them.

The features were enabled when the dealer bought the car, and they were advertised as part of the package when the car was sold to its owner. It’s a peculiar situation that raises hard questions about the nature of over-the-air software updates as they relate to vehicles.

Cars sold with hardware-based upgrades, such as four-wheel drive versus all-wheel drive, or advanced adaptive cruise control, do not lose those features when they are resold on the used car market. But because Tesla can update its vehicles remotely, the Model S and other Tesla vehicles can apparently lose key features. Tesla did not immediately respond to a request for comment.

The owner in question, who Jalopnik refers to as Alec, purchased the car last December. The dealer bought the car a month earlier from a Tesla auction, with both “Enhanced Autopilot” and “Full Self Driving Mode” features intact, according to Jalopnik, which reviewed documents related to the car’s ownership and sale.

The dealer then listed the Model S, advertising both features. However, unbeknownst to the dealer, Tesla had independently conducted a software “audit” of the car after selling it, and disabled those features in a December update. The end result: when Alec picked up the car on December 20th, he did not have access to all its advertised features.

After contacting Tesla customer support, Alec was given the bad news:

[link to www-theverge-com.cdn.ampproject.org (secure)]


Shop accordingly...

Last Edited by DeplorableOldMan on 02/07/2020 05:22 AM
DeplorableOldMan
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Weird. I wonder if he could just pay them.
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02/07/2020 05:34 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Weird. I wonder if he could just pay them.
 Quoting: Miss Bunny Swan


He did pay them. The dealer bought it as is with those features installed.
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02/07/2020 05:43 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
A car company that keeps insulting the great inventor Nikola Tesla with their CRAP cars wtf
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02/07/2020 05:43 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Morons keep buying these death machines and the media keeps pushing them to control every aspect of your life.
There’s no centralized control on a ‘93 Ford Escort.
That’s why the “cash for clunkers” program happened.
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02/07/2020 05:43 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Weird. I wonder if he could just pay them.
 Quoting: Miss Bunny Swan


He did pay them. The dealer bought it as is with those features installed.
 Quoting: VigilantTexan


Since it's navigated by satellite, it stands to reason it would be a subscription type application. When you sell your house, the cable tv and internet don't come with it...
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
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02/07/2020 05:45 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Why is this pinned? So Tesla fucked up, will probably lose if pursued in court, man will get his autopilot, Tesla will switch strategy and start selling it as a service for recurring fee, customers will hate that, Tesla stock will slip, Tesla will realize they fucked up, Autopilot at no extra cost will become standard. The end.
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02/07/2020 05:48 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
I bought a new car with free satellite radio for a year...it was cool but I never renewed it...should I ever resell it, I doubt the buyer will bitch about not getting free sirius xm channels...
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
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02/07/2020 05:56 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
I agree with Brief.

At least the other more important features were left on.

It's like buying a used car with OnStar and thinking the OnStar will work.
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02/07/2020 06:05 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
BRIEF

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02/07/2020 06:11 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
 Quoting: Anonymous Coward 77421124



Here's the rules...why would anyone buy something without understanding it, and then bitch about their assumptions when they are wrong?? One reason I retired, people are illogical!!



[link to www.tesla.com (secure)]
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
DeplorableOldMan  (OP)

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02/07/2020 06:15 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Thanks for the pine.


I would never buy a Tesla or any other car that relies on software that can be pulled any moment.

Buy accordingly.

It's your money.
DeplorableOldMan
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02/07/2020 06:18 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Thanks for the pine.


I would never buy a Tesla or any other car that relies on software that can be pulled any moment.

Buy accordingly.

It's your money.
 Quoting: DeplorableOldMan


I'm watching the electric cars for awhile before I buy one...I run my home on solar and even cut my grass with an electric lawnmower, but a car or electric truck is a different ballgame! They also take a huge amount of power to charge...
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
TheGasMan II

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02/07/2020 06:21 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Weird. I wonder if he could just pay them.
 Quoting: Miss Bunny Swan


He did pay them. The dealer bought it as is with those features installed.
 Quoting: VigilantTexan


Since it's navigated by satellite, it stands to reason it would be a subscription type application. When you sell your house, the cable tv and internet don't come with it...
 Quoting: BRIEF


hesright

Probably has something to do with licensing fees.

Lots of s/w packages require licensing fees and/or subscriptions.
"Every new child born brings the message that God is not yet discouraged of man." - Tagore

"It is the mark of an educated mind to be able to entertain a thought without accepting it." - Aristotle.

:TGMtank:
Anonymous Coward
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02/07/2020 06:23 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Which person at their desk is looking for to do this at Tesla Motors?

How can we scrape a few more dollars? Is it worth the controversy? Who cares!
Anonymous Coward
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02/07/2020 06:27 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
15 dead

Good thing we shut off “auto pilot”


bushtard
BRIEF

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02/07/2020 06:28 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Which person at their desk is looking for to do this at Tesla Motors?

How can we scrape a few more dollars? Is it worth the controversy? Who cares!
 Quoting: Anonymous Coward 78090355


The man sitting up in his ivory tower is called an Actuary...


[link to en.wikipedia.org (secure)]

Last Edited by BRIEF on 02/07/2020 06:30 AM
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
TheGasMan II

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02/07/2020 06:30 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
 Quoting: Anonymous Coward 77421124



Here's the rules...why would anyone buy something without understanding it, and then bitch about their assumptions when they are wrong?? One reason I retired, people are illogical!!



[link to www.tesla.com (secure)]
 Quoting: BRIEF


Hmmm...

Do connectivity plans affect Autopilot?
No. If the car’s software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all cars have access to over-the-air software updates.
"Every new child born brings the message that God is not yet discouraged of man." - Tagore

"It is the mark of an educated mind to be able to entertain a thought without accepting it." - Aristotle.

:TGMtank:
Anonymous Coward
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02/07/2020 06:30 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Weird. I wonder if he could just pay them.
 Quoting: Miss Bunny Swan


He did pay them. The dealer bought it as is with those features installed.
 Quoting: VigilantTexan


Since it's navigated by satellite, it stands to reason it would be a subscription type application. When you sell your house, the cable tv and internet don't come with it...
 Quoting: BRIEF


Good point. However, GPS is free, and autopilot uses the board cameras, so it is disabling the computing of the cameras and use of free GPS satellite data, which is a real stingy move.

If they sell it as a subscription that is different than an option. Once you get an option installed you bought it and it's irrevocable.

With your XM example in you car there were terms on that option, which also happened to be a subscription.
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02/07/2020 06:33 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Why is this pinned? So Tesla fucked up, will probably lose if pursued in court, man will get his autopilot, Tesla will switch strategy and start selling it as a service for recurring fee, customers will hate that, Tesla stock will slip, Tesla will realize they fucked up, Autopilot at no extra cost will become standard. The end.
 Quoting: Anonymous Coward 78325674


Because every single unfair unscrupulous underhanded deal should be made known for all to see lest we be dragged into a communist hell for all of eternity. It's called the truth don't be scared its a good thing!
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02/07/2020 06:39 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Tesla remotely disables Autopilot on used Model S after it was sold
Tesla says the owner can’t use features it says ‘they did not pay for’

Tesla has remotely disabled driver assistance features on a used Model S after it was sold to a customer, Jalopnik reports. The company now claims that the owner of the car, who purchased it from a third-party dealer — a dealer who bought it at an auction held by Tesla itself — “did not pay” for the features and therefore is not eligible to use them.

The features were enabled when the dealer bought the car, and they were advertised as part of the package when the car was sold to its owner. It’s a peculiar situation that raises hard questions about the nature of over-the-air software updates as they relate to vehicles.

Cars sold with hardware-based upgrades, such as four-wheel drive versus all-wheel drive, or advanced adaptive cruise control, do not lose those features when they are resold on the used car market. But because Tesla can update its vehicles remotely, the Model S and other Tesla vehicles can apparently lose key features. Tesla did not immediately respond to a request for comment.

The owner in question, who Jalopnik refers to as Alec, purchased the car last December. The dealer bought the car a month earlier from a Tesla auction, with both “Enhanced Autopilot” and “Full Self Driving Mode” features intact, according to Jalopnik, which reviewed documents related to the car’s ownership and sale.

The dealer then listed the Model S, advertising both features. However, unbeknownst to the dealer, Tesla had independently conducted a software “audit” of the car after selling it, and disabled those features in a December update. The end result: when Alec picked up the car on December 20th, he did not have access to all its advertised features.

After contacting Tesla customer support, Alec was given the bad news:

[link to www-theverge-com.cdn.ampproject.org (secure)]


Shop accordingly...
 Quoting: DeplorableOldMan


Alec should return the car. There are lemon laws in many states.my husband is responsible for this law. Has helped many folks!
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02/07/2020 06:40 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
If it was marketed as a feature, or option, it cannot be revoked.

All new Tesla cars come standard with advanced hardware capable of providing Autopilot features today, and full self-driving capabilities in the future—through software updates designed to improve functionality over time.
[link to www.tesla.com (secure)]

If the owner activates a feature on a car then Tesla has no right to turn it off.

If a man gets his wife a boob job and they divorce, the surgeon has no right to ask for them back, especially when the ex husband is handing his ex wife over to a new man.
BRIEF

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02/07/2020 06:44 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Tesla remotely disables Autopilot on used Model S after it was sold
Tesla says the owner can’t use features it says ‘they did not pay for’

Tesla has remotely disabled driver assistance features on a used Model S after it was sold to a customer, Jalopnik reports. The company now claims that the owner of the car, who purchased it from a third-party dealer — a dealer who bought it at an auction held by Tesla itself — “did not pay” for the features and therefore is not eligible to use them.

The features were enabled when the dealer bought the car, and they were advertised as part of the package when the car was sold to its owner. It’s a peculiar situation that raises hard questions about the nature of over-the-air software updates as they relate to vehicles.

Cars sold with hardware-based upgrades, such as four-wheel drive versus all-wheel drive, or advanced adaptive cruise control, do not lose those features when they are resold on the used car market. But because Tesla can update its vehicles remotely, the Model S and other Tesla vehicles can apparently lose key features. Tesla did not immediately respond to a request for comment.

The owner in question, who Jalopnik refers to as Alec, purchased the car last December. The dealer bought the car a month earlier from a Tesla auction, with both “Enhanced Autopilot” and “Full Self Driving Mode” features intact, according to Jalopnik, which reviewed documents related to the car’s ownership and sale.

The dealer then listed the Model S, advertising both features. However, unbeknownst to the dealer, Tesla had independently conducted a software “audit” of the car after selling it, and disabled those features in a December update. The end result: when Alec picked up the car on December 20th, he did not have access to all its advertised features.

After contacting Tesla customer support, Alec was given the bad news:

[link to www-theverge-com.cdn.ampproject.org (secure)]


Shop accordingly...
 Quoting: DeplorableOldMan


Alec should return the car. There are lemon laws in many states.my husband is responsible for this law. Has helped many folks!
 Quoting: Anonymous Coward 78351961


What is the life of auto-pilot? For how long should Tesla be held responsible for it operating properly? New cars have a maintenance program, but once it's sold into the used car market, the new owners are not going to have it serviced...people will continue to use auto-pilot as the sensor begin to fail, so it's safer to shut it off.
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
Anonymous Coward
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02/07/2020 06:51 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Tesla is going to get sued, and the dealer.

They say all new cars come standard with autopilot. The dealer bought the car new. The dealer claims Tesla turned the features off before the sale but that cannot be since it was in the possession new.

When the person bought the car "used" from the "new car" dealership, Tesla audited that the owner had changed and removed the options.

That's called a scam. A lawyer is going to be pretty happy with his case.
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
Tesla remotely disables Autopilot on used Model S after it was sold
Tesla says the owner can’t use features it says ‘they did not pay for’

Tesla has remotely disabled driver assistance features on a used Model S after it was sold to a customer, Jalopnik reports. The company now claims that the owner of the car, who purchased it from a third-party dealer — a dealer who bought it at an auction held by Tesla itself — “did not pay” for the features and therefore is not eligible to use them.

The features were enabled when the dealer bought the car, and they were advertised as part of the package when the car was sold to its owner. It’s a peculiar situation that raises hard questions about the nature of over-the-air software updates as they relate to vehicles.

Cars sold with hardware-based upgrades, such as four-wheel drive versus all-wheel drive, or advanced adaptive cruise control, do not lose those features when they are resold on the used car market. But because Tesla can update its vehicles remotely, the Model S and other Tesla vehicles can apparently lose key features. Tesla did not immediately respond to a request for comment.

The owner in question, who Jalopnik refers to as Alec, purchased the car last December. The dealer bought the car a month earlier from a Tesla auction, with both “Enhanced Autopilot” and “Full Self Driving Mode” features intact, according to Jalopnik, which reviewed documents related to the car’s ownership and sale.

The dealer then listed the Model S, advertising both features. However, unbeknownst to the dealer, Tesla had independently conducted a software “audit” of the car after selling it, and disabled those features in a December update. The end result: when Alec picked up the car on December 20th, he did not have access to all its advertised features.

After contacting Tesla customer support, Alec was given the bad news:

[link to www-theverge-com.cdn.ampproject.org (secure)]


Shop accordingly...
 Quoting: DeplorableOldMan


Alec should return the car. There are lemon laws in many states.my husband is responsible for this law. Has helped many folks!
 Quoting: Anonymous Coward 78351961


What is the life of auto-pilot? For how long should Tesla be held responsible for it operating properly? New cars have a maintenance program, but once it's sold into the used car market, the new owners are not going to have it serviced...people will continue to use auto-pilot as the sensor begin to fail, so it's safer to shut it off.
 Quoting: BRIEF


How long should they be held responsible for autopilot to operate properly? They are definitely covered by their terms on that one. If owner fails to get the Premium Tesla Inspection every 5 years for $2000 then Tesla is not to be held responsible for any injury or death due to malfunction of equipment - or something like that probably.
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02/07/2020 06:57 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
FFS these options are SUBSCRIPTION based SERVICES, if you dont pay them YOU DONT get them, you pay them YOU get THEM. What is so damn hard to understand here?
Anonymous Coward
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02/07/2020 07:05 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
 Quoting: Anonymous Coward 77421124



Here's the rules...why would anyone buy something without understanding it, and then bitch about their assumptions when they are wrong?? One reason I retired, people are illogical!!



[link to www.tesla.com (secure)]
 Quoting: BRIEF


One must not be too brief in briefing their clients/customers.
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02/07/2020 07:06 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
FFS these options are SUBSCRIPTION based SERVICES, if you dont pay them YOU DONT get them, you pay them YOU get THEM. What is so damn hard to understand here?
 Quoting: Anonymous Coward 69987138


It is not a subscription, it is an option bought before or after sale, the latter being more expensive, another certified Tesla scam.
BRIEF

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02/07/2020 07:08 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
FFS these options are SUBSCRIPTION based SERVICES, if you dont pay them YOU DONT get them, you pay them YOU get THEM. What is so damn hard to understand here?
 Quoting: Anonymous Coward 69987138


It is not a subscription, it is an option bought before or after sale, the latter being more expensive, another certified Tesla scam.
 Quoting: Anonymous Coward 78090355


The original purchaser signed a service contract...the guy buying it used has not.
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892
Anonymous Coward
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02/07/2020 07:10 AM
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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
 Quoting: Anonymous Coward 77421124



Here's the rules...why would anyone buy something without understanding it, and then bitch about their assumptions when they are wrong?? One reason I retired, people are illogical!!



[link to www.tesla.com (secure)]
 Quoting: BRIEF


From that link:

Do connectivity plans affect Autopilot?
No. If the car’s software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all cars have access to over-the-air software updates.

Autopilot is a feature, not subscription based.
BRIEF

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United States
02/07/2020 07:13 AM

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Re: Tesla remotely disables Autopilot on used Model S after it was sold Tesla says the owner can’t use features it says ‘they did not pay for
tesla has enough legal issues with maiming/killing/burning the original owners of their electrical vehicles... think they want their death machines to be held responsible to the used car market as well?
 Quoting: Anonymous Coward 77421124



Here's the rules...why would anyone buy something without understanding it, and then bitch about their assumptions when they are wrong?? One reason I retired, people are illogical!!



[link to www.tesla.com (secure)]
 Quoting: BRIEF


From that link:

Do connectivity plans affect Autopilot?
No. If the car’s software is kept up to date, connectivity plans will not affect Autopilot. As a reminder, all cars have access to over-the-air software updates.

Autopilot is a feature, not subscription based.
 Quoting: Anonymous Coward 78090355


"Access" meaning it's available if activated...
I never forgive and I never forget

I am a licensed firearm holder. I will, under protection of law, use lethal force if attacked.

Briefcut4892





GLP