The service industry ain't what it used to be in USA: BLAME the customer is KING!

I think we've all been treated rudely at clothing stores (and not even luxury ones) by snooty clerks. But what about restaurants? Anyone should think twice before politely sending back food that is too under/over cooked too hot or too cold. I just don't trust these kinds of places any longer.

What negative experiences have YOU had recently with the service industry? Is it these past 10 years that this has become a problem?

Its because the service industry is allminorities now....

(Correction: WE are the true minorities!)

So no one else has experienced this??

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I run an international tech support center - We eat people like you. Be nice, be polite, or get a boot in your ass. No, the customer is rarely right, never royalty. And no you may not speak with the manager.
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it's more difficult to find help than to lose a customer, housekeepers could afford a house two cars a wife and 4 children in the 60's. They ruined the economy to make themselves wealthy and defeat communism, things will get worse.

THREAD ASSHOLE ACQUIRED....


Also a low self esteem P.
0.
C.

Limpio or Sucio?

It is not the customers it's your attitude. Mills and Gen Z are lazy weirdos. They had good parents but they only care about themselves.

What attitude?? Did you even read my OP, tard?!
And they had the WORST parenting ever!!!

hope youre not talking about NTT cuz you guys are horrible

He's an imbecile P
O
C
who claims he "eats Whites"

Newsflash both retail/service workers and customers on the other side are obnoxious and entitled now. People in general are getting worse.

For the most part I find you get what you pay for... You say not Luxury and not cheap either... next time go Luxury.

Afraid of leaving a bad review? I have never had any issue leaving a honest review with the intent of reporting my bad experience. I don't however write things like "don't ever stay or eat at this place" I simply report my experiences.

I personally think WE are to blame for the lack of customer service and the bad experience we now get when we buy something or in your case stay in a Resort / Hotel.

We demanded lower gas prices so we went from full service gas stations of the 50's to the modern self serve 7-11

We demanded lower consumer goods prices so we went from a store with a commission based sales people that would great us with a smile and answer any questions to the modern Wal-Mart experience all in the name of the lowest price.

Same with Hotels. Most mid grade hotels are just doing the minimum to rent you a room for the night.

We now get exactly what we demanded... A lower price!

I've spent years working in the hospitality and Airline industries.

You are pretty much guaranteed top notch customer service when visiting the middle to high end range of hotels and resorts.

I have also stayed at many lower end establishments like Best Western,Howard Johnson motels etc. I also found them to be very good as well.

Maybe you were just unlucky staying in a below par establishment...

OP I all but wholeheartedly agree with your rant

I shall return to expound

desperate pathetic, social engineering of a dying empire

fuck those motherfuckers

I guess the door was open when you got there. How long did it take to kick everyone out and lock the communicating room door? Not the entire weekend, I hope.

One of the housekeepers probably left it open, which is the root problem. It really wouldn't be worth the money, time and stress to try to sue for that.

Did you leave early, and if so, why? Were you not able to lock the door and people kept coming in all weekend?

...said self-serving Boomer.

About 25 - 30 years ago conspiracy reports warned of jobs being off shored and all things becoming paid services and US customer service becoming a thing of the past. Sounded ridiculous. Not now once again those conspiracy reporters were right.

I am in retail. 99% of the time the customer is absolutely wrong. The other times are honest mistakes by us and can be resolved. Predominately the customer is the problem. People are working hard out there and the outliers with bad attitudes are killing it for those that have bad situations like you had.

I think nobody will put up with job bs when hourly wage not buys happy meal .

I can listen to negative monologues when being paid $1k a day @ 6 hours , may even bow at doors

I was also a manager at a large rural Tim Hortons store in Canada, our clientèle were more than often a pain in the a##.

Who would have thought, a breakfast biscuit and a double-double could cause so much trouble...

Nope. The door wasn't open. The front door that is. Is that what you meant? The communicating door WAS open. (Sorry if that's what you were asking.)

are those Q's?! We didn't stay!!!! WE LEFT!!! Hello, would you stay having paid for a hotel room & you get there, there's people OCCUPYING IT, smoking it out, goodness knows if they used the restroom etc???!!!! Its' NOT sanitary!!! Plus would you want that filth for neighbors? Communicating doors are flimsy! It's not a full wall!! Too dangerous.

Would YOU have wanted to sleep there, knowing they could come any time they so wanted?! Hello!!!

Hotels of that caliber put a paper across the toilet cover, proving it's been cleaned.



Thanks!

Warning Wall of Text:

So I have a yearly subscription I've had for 16 years and this year I attempted to renew to the less expensive option, so I went in and selected the lower priced option before the renewal, and it automatically renewed me and charged me one month early.

I hadn't intended to pay the renewal a month early, I was only attempting to change the subscription level, but the minute I hit "continue" which I assumed was to go to "save" new option (It didn't say pay now) it charged me.

So I called the company and said I changed my subscription level and it charged me a month early and could they ensure I didn't get charged the higher subscription level $ the following month when the "renewal" was SUPPOSED to take effect at the higher subscription level.

So CS rep says ok we got it fixed. So my account's fine, I got the lower priced subscription, all was good, until I Noticed they charged me AGAIN this month at the higher rate...the whole reason I called them last month was to ensure this didn't happen...it happened.

So I called back and this time the CS rep. said they couldn't reimburse me the second payment at the higher rate because I had TWO accounts! I don't have two accounts, I have two "usernames" under ONE account, but nevermind....

So the argument ensued and eventually they agreed to reimburse me BOTH my payments, the one in April and the one pending now for May, and asked me after reimbursement to repay the lower priced subscription (again, wtf!) and they would attach that to the "username" that held all my records.

I was like Huh? I already paid that in April, why can't you just switch it to the username I use w/all my records (they had the higher priced sub. associated with the username I use, and the lower priced subscription to the username I haven't used since 2007).

Never had this problem in the past, i.e. since 2007, just now I'm being accused of having two accounts (IMO as an excuse to double bill me I presume).

No, I had two usernames, because the first one I created for my account had my real name, and I didn't realize some of the info. could be shared w/public, so I changed the username to just my initials and ended up w/2 usernames, but I only use one.

Long story short, they wanted me to PAY AGAIN and they would associate the new payment (lower subscription payment) to the username that had all my data. I said no, I'm not paying again until I know for sure I've been reimbursed for the first two payments!! And in the meantime, the bstrds shut down my account, oh that is really BAD customer relations!

So I'm gonna call them back once I know for sure the reimbursement is on my CC, and oh yeah, they are having a
60% off deal on the higher priced subscription (rep sure didn't tell me about this!!!!) so when I call them back, I'll be getting the higher priced sub. for the same price as the lower priced one, so really, the company just lost money from me because they couldn't make a simple switch on their billing software to associate my April payment to the correct username.

It gets better. I start a chat for help in closing down the "username" in my account that I don't use.
So after telling the chat operator what transpired above, we finally get to the meat of how to delete the username I don't use, and the chat operator says, go back to the login page, and I asked the operator, well would I have to signout to log back in? Admittedly I was a bit confused, and the chat operator just closed the chat. Honestly, I just gave up at this point.

To be continued...rant off.

No way. But what I was asking - was it not possible to lock the communicating door?

You get there, you see strangers in the room you paid for - it should have been less than an hour that you kicked them out and locked the door. Unless, the door could not be locked.

Sometimes, a MAN just has to stand up to fix his situation himself. Don't go complain to Lucinda the housekeeper - what you do is kick the people out and lock the doors.

Men are in short supply these days.

I am so grateful for country men.

Last Edited by Ginseng on 05/23/2023 12:13 PM

This is true. I used one for quite a few years and I was always good to them :)

Except I did cancel the service after 15 years because they kept raising prices and the customer service was getting really bad.

WHen I first started w/them, I'd have help immediately, then it went to 4 hours, then 8, then 12, then 24...at 24 I said yeah, I have a tech. guy in town that can help me out of any really bad bind if I have to wait 24 hours for help, I can either do it myself or get my in town guy.

So, I Just use some software that does the rest. They did lose a good customer when I asked them for help one day and they said they couldn't help me unless I bought additional "software". Was getting tired of getting reps. that just wanted to use software (that I bought on top of the monthly service fee) that I could use myself to diagnose and fix, yeah know?

Didn't mind it when it was affordable and I wasn't pressured with sales every time I called in, and had help within a reasonable amount of time (like that day) but once the sales pitches increased and I was told they couldn't help me without me buying additional software, and the 24 hour wait, I was out.

But I did appreciate my tech. guys, just not the company's new direction it took with the long waits, sales pitches all the time, increased fees, and requirement to buy software you could buy yourself (and they kept the keys/subscriptions on that software!!!!).

It got to be too much.

Please login here on another circuit (IP address) and tell us the hotel name & city.